Bratton House will does not accept returns. If there is a problem with your order please call us at 417-699-0630 between the hours of 10:00am-5:00pm CST.

We will need pictures of the label, the box, and the damaged item. You will need to keep original packaging for inspection by shipping company. If we do not receive these pictures, you will not receive a refund.

Processing Times: Orders are typically processed between 3-5 business days of purchase. Please note that holidays may affect this timeframe.

Where We Ship: Currently, we only ship within the United States.

Shipping Methods: We will abide by the shipping method you have selected at checkout unless that method is no longer available. We currently offer shipping through USPS and UPS. Methods include ground, priority mail, and next day air.

Local Delivery: Bratton House does offer local delivery. On the checkout screen, select "Pick Up" under the "Delivery" section.